Refund Policy


If you are contracting as a consumer, you may cancel an order that we have accepted at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products. Please note you must return the product to us and must pay the cost of returning the product to us under the policy, unless the product(s) are not those you ordered, in which case we will bear your costs of returning the product(s) in question to us.

You will not have the right to cancel an order under these provisions if any party, being yourself and/or somebody or some being, has unsealed the product.

To cancel an order, you must inform us by email. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Delivery Times

Your order will be fulfilled as soon as possible, if no delivery date is specified, then within a reasonable time of the date of the Order Confirmation, which could in exceptional circumstances be longer than 30 days.

(a) In order to get a replacement for some of the products we might ask you to send us the picture or video showing the fault of the product.

(b) International shipping only – If you buy a vaping device from us we might open the box seal just to make sure that the product that we are shipping is working perfectly fine. This is just to avoid the chances of sending our customers a faulty device. We will take all the health and safety precautions while testing the device including the COVID -19 guidelines and we are going to use our own cartridges, coils, tanks, e-liquids, etc to test the devices.