Delivery Policy

All parcels dispatched by Vape365 will contain a tracking number. The tracking number is required to locate and make changes to your parcel during delivery. It is your responsibility to not share your tracking number with others. Vape365 will not be liable for any unauthorized changes made on your parcel with your tracking number.

Estimated Delivery

1. Non-rural: 1-2 working days

2. Rural: 1-4 working days

3. Overnight shipping is targeted but not guaranteed

Shipping Fee

1. Non-rural: $6.00 NZD (Free shipping on all orders over $50.00 NZD)

2. Rural: $8.00 NZD (Free shipping is not applicable for rural delivery)

Shipping

1. Orders placed before 3pm NZDT will be processed on the same day.

2. Orders placed after 3pm NZDT will be processed the next business day.

3. Orders made on a New Zealand public holiday or weekend will be processed the next business day.

4. All orders will be dispatched with signature required.

5. Vape365 will not take any responsibility for any lost or stolen parcels for any non-signature or Authority to Leave (ATL) orders.

Authority to Leave (ATL)

Vape365 is not responsible for any lost, damaged or stolen parcels if your parcel has been successfully delivered with Authority to Leave (ATL) by Courier Post. If your property is under ATL with Courier Post, it is your responsibility to make sure that the parcel is delivered successfully. For more information, please visit the website of Courier Post.

Saturday Delivery

1. All Saturday deliveries are targeted and not guaranteed. As once dispatched from us, we have no control on Courier Post service(s) and as such, no refund will be given. This includes the following(s):

– If your order has been dispatched to Courier Post and was not successfully delivered on time.

– If you have provided us the wrong/insufficient address and you have failed to contact (either by phone or email) us before 12pm (Friday) to let us know.

2. Please ensure that Saturday Delivery is available at your address. Due to the nature of the Internet, there may be times that Saturday delivery service will be available to be chosen despite it not being available in your area. Example: If you have chosen Saturday Delivery but you live in a rural address.

3. Should this situation occur, we will charge you for the cost of standard shipping and refund you any fees that you have been overcharged.

Additional Fees

At the unlikely event, we may require you to pay shipping fees should you have provided us an address that does not accurately charge you the correct shipping fee. Should this occur, we may place your order on hold and will contact you (via phone/email) to let you know.

Redirection

To ensure that parcels are delivered correctly, Vape365 can not process any request for a redirection once a parcel has been dispatched. Please contact or visit the website of Courier Post with your tracking number to request a redirection.

Vape365 is not responsible for any lost, damaged or stolen parcels if your parcel has been redirected.

Lost or Stolen Parcels

Vape365 is not responsible for any lost or stolen parcels upon delivery. If your parcel has been lost or stolen, please contact Courier Post to open an investigation. Failure to do so may result in no compensation from Courier Post.

Parcel not received – If your parcel has been marked as delivered but you have not received it

1. Contact us within 48 hours from the time it has been marked as delivered.

2. Please check around your property to ensure that it may not be left out of sight.

3. Please allow up to 10 working days from the time that you have contacted as an investigation will be opened with Courier Post.

As the delivery is made by Courier Post, we can not ship a replacement parcel until Courier Post has completed their investigation. Our team will keep you updated once the investigation has been completed.

Failure to notify us within the required timeframe will result in Courier Post not being able to accept a claim/investigation. No refunds, replacements, or credits will be provided by us should this occur.

4. If you wish to dispute any outcome by Courier Post Investigation, please contact them directly.

We DO NOT accept international orders. All orders require a physical address and must be received by the intended recipient who placed the order. Our Courier Drivers are required to verify that the recipient of our products is over 18 years of age

Updated 07/09/2021